“Over the last 10 years, I’ve been honored to be a Yogurtini franchisee. It has been amazing to serve the KC metro self-serve frozen yogurt while we build community and giveback. Our first 5 years were us just figuring it out as we slow grew. Among that time, my love for serving customers grew. However, my love for serving my employees started to diminish. I lost the fire for it because the young and transient nature of our employees started to wear on me. Well, joining ScaleUP was amazing for me during this time of feeling defeated around this area. I learned new strategies and gained a new passion for my team. Above everything, I recognized that if we were going to excel to the next level, I needed my employees to be dedicated, loyal, and purpose-driven for Yogurtini’s mission. ScaleUP helped with this. Also, ScaleUP helped me put all of the knowledge I knew about running a business together to make those seemingly separate pieces fit together. This allowed us to create a master plan and a formula of success. I’m proud to say since my time in ScaleUP, our business has exploded. We have tripled sales and almost doubled our team. Our success has helped us to be in a position to go independent away from Yogurtini as we rebrand into our own concept called Fifth & Emery Frozen Yogurt & Chocolate. This also set a firm foundation for us to add three more locations across the metro in the next 12 months. This wouldn’t have happened without the foundation from ScaleUP KC and the coaching of Jill Hathaway.”

Fifth & Emery Owner – Isaac Collins